FAQ
📦 How long does delivery take?
We deliver within 2–5 working days of dispatch – to Switzerland, Germany, and Austria.
You will receive an email with your tracking information as soon as your package is on its way. Please note: In exceptional cases (e.g., holidays or high order volumes), delays may occasionally occur.
🔄 Can I return my order?
Yes, you can return your order within 14 days of receipt.
You are responsible for the return shipping costs. Please ensure that the items are unworn, unwashed, and in their original packaging .
Simply write to us at info@koomfi.shop to start the return process.
You can find out more about this in our returns policy .
💳 Which payment methods are accepted?
We accept the following payment methods:
- TWINT
- Credit card (Visa, MasterCard)
- PayPal
- Apple Pay
All payments are SSL encrypted and processed securely .
🎁 Can I have an order gift wrapped?
We currently do not offer gift wrapping .
But: You can add a personal message when shipping to a different address—perfect if you want to make someone happy. 🎀
🛠️ What should I do if my item is defective?
If your pajamas arrive damaged or defective, please contact us within 48 hours of receipt at info@koomfi.shop – ideally with photos.
We will arrange a replacement or refund as quickly as possible.
🌍 Where does it deliver?
We currently deliver to the entire DACH region :
🇨🇭 Switzerland – 🇩🇪 Germany – 🇦🇹 Austria
Shipping to other countries is currently not possible.
❓ How can I contact you?
Write to us anytime at info@koomfi.shop – we usually respond within 24 hours (Mon-Fri) .
We look forward to hearing from you! 🕊️
⚡ Why should I order from koomfi?
Our pajamas stand for:
✨ Stylish, well-thought-out design with a feel-good factor
🌱 Soft, mostly tested materials
🤍 Loving service & clear return policies
🚚 Free shipping in the DACH region
🧘 A feeling of security and self-care – every evening anew